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Shipping Policy

· Shipping the Order

Your order will be sent to the shipping company within the specified period seen on the product page, after that it will be delivered to you according to the shipping company’s shipping options. The delivery period might change based on customs clearance processes in your state or country.

· Shipping Costs

If the products are on free shipping (or if the costs of shipping are part of the product price), there is no need to pay the shipping costs at the door in your country. If a shipping courier asks for any additional shipping costs (except for customs clearance charges), please contact us.

If the products do not include free shipping, you will pay the shipping costs in advance on the store; and you do not need to pay anything to the shipping courier. If a shipping courier asks for any additional shipping costs (except for customs clearance charges), please contact us.

Shipping rates vary from one state or country to another and they also vary based on the quantity and weight of what you have purchased.

You can check out the shipping rates during the purchase process when you choose the destination of the shipment.

· Shipment Tracking

Shipment can be tracked on the shipping company’s website using the shipment tracking number sent to you by SMS or e-mail.

· Approved Shipping Companies

ILAJAK Store is focused on working with various shipping companies, the most famous of which is DHL Company.

Countries We Ship to

  • European Union Countries – the UK – the USA – Canada – Australia- Middle East

If the delivery of the product from the seller to the shipping company is delayed, you can contact the customer service department.

If the delivery of the product from the shipping company is delayed, you can contact the branch of the shipping company in your area; You can also check some information until you receive the shipment:

  • Make sure your shipping address is correct.
  • Check the area around your home or check with the neighbors.
  • Wait a couple of days as human errors are to be expected.
  • Confirm any delivery notice, this note will guide you and tell you the steps you must take to receive your shipment.